AI Safety & Content Policy
SpiralAI Inc. (“we,” “us,” or “the Company”) places the safety of our users above all else in providing “RyzaChat:AI Weave your own summer dream with Ryza” (the “Service”), and we provide the Service in accordance with the policy set out below.
This Policy has been prepared in light of laws and guidelines in various countries, including California Senate Bill 243 (Companion Chatbots) in the United States.
1. Disclosure That You Are Interacting With AI
All conversation responses in this app are generated by AI. You are not communicating with a human.
We disclose that the Service is AI at first launch, on the conversation screen, and in our Terms of Service
We do not use any display or presentation that would make it unclear that the conversation is with AI
2. Age Requirement
The Service is intended only for individuals 18 years of age or older.
We confirm age at registration. At present, that confirmation is based on self-declaration by the user
We do not permit use of the Service by anyone under 18 years of age
If we learn that a user is under 18 years of age, we will take measures such as suspending or deleting the account
3. The AI Is Not a Professional
The AI in the Service is not a medical, legal, financial, or mental health professional.
AI responses do not constitute a diagnosis, treatment, legal advice, investment advice, psychotherapy, or any other professional advice
For any decision involving your health, legal matters, or money, please consult a qualified professional
We do not present the AI in a way that would mislead you into believing it is a professional
4. Protocol for Self-Harm and Suicidal Ideation
We treat matters affecting the life and physical safety of our users as our highest priority.
4-1. Detection
We maintain a mechanism to detect expressions in a conversation that suggest suicidal ideation, self-harm, or a serious mental health crisis.
4-2. Response
When such content is detected, the AI responds as follows.
It does not promote, encourage, glorify, or give instructions for suicide, self-injury, or any other form of self-harm
It does not provide information about the means, methods, or locations for suicide or self-harm
It suspends its ordinary character performance and switches to a response that puts the user’s safety first
It refers the user to the crisis service providers listed in Section 5 below
4-3. Records and Improvement
Records of detection and response are used to keep the Service safe and to prevent the recurrence of harmful content or dangerous conduct. They are handled in accordance with our Privacy Policy.
5. Crisis Service Providers
If you need support with your mental health, please reach out to one of the services below. If a life is in immediate danger, please do not hesitate to call your local emergency number (911 in the United States).
| Country/Region | Service | Hours |
|---|---|---|
| Japan | #Inochi SOS (#いのちSOS): 0120-061-338 (toll-free) | 24 hours a day, 365 days a year |
| Japan | Yorisoi Hotline (よりそいホットライン): 0120-279-338 (toll-free) * From Fukushima Prefecture: 0120-279-226 / IP phone: 050-3655-0279 | 24 hours |
| Japan | Kokoro no Kenko Sodan Toitsu Daiyaru, the nationwide mental health consultation line (こころの健康相談統一ダイヤル): 0570-064-556 * Connects you to the public consultation service for the area you are calling from. Navi Dial (call charges apply) | Varies by local government (weekdays 18:30-22:30 / calls accepted until 22:00 / nationwide coverage during these hours) |
| United States | 988 Suicide & Crisis Lifeline: 988 (call or text) Chat: chat.988lifeline.org | 24 hours a day, 365 days a year |
| Brazil | CVV (Centro de Valorização da Vida): 188 (toll-free) Chat: cvv.org.br/chat/ | Phone: 24 hours a day, 365 days a year Chat: limited hours (varies by day of the week) |
| Taiwan | Anxin Line (安心專線): 1925 (toll-free) | 24 hours |
| India | Tele-MANAS: 14416 or 1800-89-14416 (toll-free, available in 20 languages) | 24 hours |
| Indonesia | SEJIWA / Healing119.id: 119 (ext. 8, toll-free) Online consultation: healing119.id | 24 hours (you may not get through when lines are busy) |
- Information about these services is subject to change. Please also check the guidance published by the public authorities of the relevant country for the most current information.
6. Prohibited Content and Conduct
We do not allow the following in the Service. The AI is controlled so that it does not generate the content described below.
Content that promotes suicide, self-injury, eating disorders, or any other form of self-harm
Content that constitutes the sexual exploitation or sexual abuse of children, and content that sexualizes minors
Threats against a real person, announcements of intended violence, or solicitation of criminal conduct
Provision of specific means of obtaining illegal drugs, weapons, or explosives, or of carrying out any other illegal act
Content that promotes discrimination against, or hatred of, persons on the basis of race, ethnicity, nationality, creed, sex, sexual orientation, disability, or similar attributes
Impersonating another person in order to mislead others
7. Consideration for Overreliance
The Service is not intended to be used to an excessive degree that would interfere with your daily life.
The Service is not a substitute for real-world human relationships, professional support, or medical care
We continue to consider improvements regarding notices to users where excessive use is suspected
8. Reports and Inquiries
If there is a problem with an AI response, or if you find content that violates this Policy, please contact us using the channels below. We will review the matter and take any action that is necessary.
Inquiry form: https://form.run/@RyzaChatAI-contact-en-us
Email address: contact_ryzachat@go-spiral.ai
You can also submit a report from within the app.
9. Changes to This Policy
We may revise this Policy in response to changes in law, changes to app store requirements, or changes in how the Service is operated. If we make a material change, we will publish it on this page.
© SpiralAI Inc.